Shipping & Exchange Policy.

Crescent Digital Solutions provides professional digital marketing, website development and creative services.

Our work is primarily service-based and delivered digitally. This policy explains how digital deliverables are handled and what clients should know about revisions, corrections and exchange requests.

01 Nature of Our Services

Our publicly listed services include:

• Website design and development.
• SEO, AEO and GEO.
• Performance marketing and digital advertising.
• Graphic design and creative production.
• Video and photo editing.
• Content creation and writing.
• Influencer marketing and related services.

These services generally involve professional work or electronic deliverables rather than goods that require physical shipping.

02 Physical Shipping

Crescent's reviewed website does not currently advertise a physical product catalogue or standard physical-product delivery service.

Accordingly, conventional shipping arrangements, including courier delivery, parcel tracking, cash-on-delivery and physical return shipping, do not generally apply to the services described on this website.

If a future engagement includes printed materials or another physical deliverable, the relevant shipping arrangements, costs, responsibilities and applicable return terms must be separately agreed and clearly disclosed before payment.

03 Delivery of Digital Services

Digital deliverables may include website files, approved design assets, edited videos, content documents, marketing reports or other materials specified in a project agreement.

The delivery format and method should be agreed with the client according to the requirements of the engagement.

Depending on the project, the agreed delivery arrangement may involve electronic files, shared project resources, website access or delivery through a designated client account.

04 Delivery Timelines

The delivery timeline for a digital service depends on the agreed scope, project complexity and required client inputs.

Specific dates, milestones and dependencies should be documented in the accepted proposal or project agreement.

Changes to the scope, delayed approvals, missing content or external platform dependencies may affect the schedule.

If a material delay arises, the affected delivery arrangements should be reviewed and communicated with the client.

05 Revisions and Corrections

Creative and technical projects may require adjustments following client feedback.

Revision allowances, review periods and acceptance criteria will be determined by the agreed project scope.

If a delivered item appears incomplete or inconsistent with the agreed specifications, the client may contact us with the relevant details for review.

A request for correction will be assessed separately from a request for additional features, new creative concepts or changes beyond the agreed scope.

06 Exchanges of Digital Deliverables

Traditional product exchanges, where a physical item is returned and replaced, generally do not apply to customized digital services.

Where an agreed deliverable requires changes, the appropriate process may involve a correction, revision or separately approved change request.

The applicable options depend on the nature of the service, accepted project terms and any relevant legal rights.

07 Client Access and Delivery Issues

If a client experiences difficulty accessing an agreed deliverable, opening a supplied file or identifying a completed project handover, the issue should be reported with enough information to allow a review.

The relevant project team can then assess the matter according to the agreed delivery and support arrangements.

Responsibility for third-party platforms, hosting services, software subscriptions or account access should be established in the relevant agreement.

08 Cancellations and Refunds

If you wish to cancel a service or request a refund, please refer to our Cancellation and Refund Policy.

Digital delivery, project completion and payment eligibility are distinct matters and will be addressed under the relevant agreements and applicable law.

09 Contact Us

For questions about digital delivery, revisions or related service concerns: